Refund policy

Returns & Refunds – Winnie’s Boutique

We hope you love your purchase. If you change your mind, you have the right to cancel your online order within 14 days of receiving your goods. Once you have told us you wish to cancel, you then have 14 days to return the item.

Please contact us at winnies.boutique@aol.com before returning an item.

Items should be returned in their original condition, unworn and with any original tags attached. You may try clothing on as you would in a shop, but we may make an appropriate deduction from the refund if an item has been handled beyond what is necessary to establish its nature, characteristics and fit.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. We recommend obtaining proof of postage.

Once your return has been received, refunds will be made to the original payment method in accordance with your statutory rights. Where required by law, the standard outbound delivery charge will also be refunded. If you selected a more expensive delivery service, such as Express Delivery, we are only required to refund up to the cost of our standard delivery service.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible so we can help. Nothing in this policy affects your statutory rights.